Refund policy

Return & Refund Policy

At NYVÉRA, we take pride in the craftsmanship and quality of our jewelry and clothing. If you are not completely satisfied with your purchase, we are here to assist you.

1. Returns

  • Returns are accepted within 14 days of receiving your order.

  • Items must be unused, unworn, unwashed, and in their original packaging.

  • Custom or personalized pieces are non-returnable.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

3. Exchanges

  • Exchanges are subject to product availability.

  • To exchange an item, please contact our customer service for instructions.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days with photos for a replacement or refund.

5. Shipping for Returns

  • Customers are responsible for return shipping costs, unless the item is damaged or defective.

  • We recommend using a trackable shipping service to ensure your item reaches us safely.

Contact Us
For any return, refund, or exchange inquiries, please email support@nyvéra.com